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Support

ModalFret Support

Need help, found a bug, or have an idea? Email support@modalfret.com and we’ll get back to you, usually within two business days.

Common questions

I forgot my password

On the sign-in screen, tap Forgot password? and enter the same email. We’ll email you a link that lets you set a new password.

How do I use it on another device?

Sign in with the same email on the other device. Your library and progress sync automatically.

The tuner or grading can’t hear me

Make sure you allowed microphone access when asked. If you said no, turn it back on in your browser or device settings for ModalFret. A quiet room and a clean guitar signal work best.

How do I delete my account?

In the app, go to Settings → Account → Delete my account. This removes your sign-in account and account-linked library and practice data. Limited purchase-verification records are retained as explained in our Privacy Policy. Deletion does not request a refund.

Left-handed?

Go to Settings → Playing hand and choose left-handed. Every diagram and practice room flips to match.

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